FAQ’s

Who are you? How can I trust you with my money?

This website and service, is ran by one person. From customer service to delivery, you’ll be dealing with one person and one person only. Absolutely independent from any other service you may have heard of previously. PokeGens is a stand-alone site, offering Pokemon Services. We invite you to view our Trustpilot reviews, which can be found by clicking the image at the top of this page.

 

We offer Pokemon Sword and Shield ‘packs’, in the form of Pokemon Trades. You can find different kinds of Packs on our site. Take a look at what we offer, we update our offerings regularly.

 

How do I get my order? Your chat is offline but it said to go to the Live Chat?

Live Chat Hours

• Monday-Sunday 2pm – 7pm United Kingdom (London Timezone)

 

All orders are completed between this time. I am a one-person operation, the only person that runs the Live Chat support.

Sometimes, the Live Chat will be offline during these hours. This could be for many reasons such as I have an overwhelming amount of orders to complete, or I am simply taking a break.

Please be patient, I try to get all orders completed within hours but sometimes I do have chores and other commitments to complete as well as having a day job.

 

I just got a Pokemon from you via Surprise Trade called PokeGens.com

If you received a Pokemon via Wonder Trade with PokeGens.com, congratulations! This Pokemon is FULLY LEGAL and can be used in the game.

Any order you make WILL NOT contain a PokeGens.com watermark and will come with its original nickname. You can choose to have your own Trainer Name on your Pokemon for a small additional fee.

I’m concerned that I am going to be scammed

It wouldn’t be much of a business if I was out to purposely scam people! As mentioned, I do all the work myself. All the advertising, website design, customer services, and delivery of orders. I put a lot of effort into this, alongside working a 9-5 job so.

With over 2000+ trades completed, you can be safe in the knowledge you’re in experienced hands.

What are your operating hours?

As of 12th November 2020 I currently operate between:

• Monday-Sunday 2pm – 7pm United Kingdom (London Timezone)

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Any orders after these hours, will be commenced the following day. I am human and need do need sleep! If you place an order between these hours, I will contact you following day, to arrange your transfer.

How does this service work?

Once you have purchased your Pack, please use our Live Chat feature. I will then communicate with you to get your order to you as soon as possible.

Why are your prices so cheap?

This service is unique, but that doesn’t mean it should cost an arm and a leg to purchase what we offer. No end of websites who do similar services charge almost 10x the price, for the exact same service. Why pay more for the same thing, and possibly worse customer service?

Can I get a refund/exchange?

We do offer refunds, however, they are limited to:– If there was an error with a trade– If we cannot fulfill your order for any reason

Once the trade has commenced, we will not offer a refund or exchange.

Can I get banned?

There is no 100% solid guarantee that you will not get banned. HOWEVER, I have done over 2000 trades to date, without a single issue. All the Pokemon you purchase are ran through legality checkers BEFORE they are traded.

You will not find any non-legal Pokemon from this site. Unobtainable Pokemon are not sold here.

Are you affiliated with Nintendo or Gameshark?

No, not at all. We do not own any Trademarks, Copyrights or claim to own any of the content in relation to the Pokemon franchise. You are simply purchasing a digital service, where we trade Pokemon from ourselves to you. All Pokemon content trademarks and copyrights are owned by the respective parties, GameFreak and Nintendo.

You are agreeing to purchase a service, which is my time, to trade you your Pokemon into your game.