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5 Star Excellent rating on TrustPilot with over 300+ positive reviews
Who are you? How can I trust you with my money?
We invite you to view our Trustpilot reviews, which can be found by clicking the image at the top of this page.
PokeGens as a website and service, is ran by one person. From customer service to delivery, you’ll be dealing with one person and one person only. We use secure payment methods such as Paypal, and Stripe which act as our 3rd party payment processor.
PokeGens does not have access to your banking details once an order has been placed. We can only see the last 4 digits of a payment card, the remainder of the card numbers are obfuscated which is a standard security practice.
Once I have place an order, how do I get it?
All orders are completed between 2pm and 7pm UK Timezone 7 days a week. We use Live Chat for all orders.
Sometimes, the Live Chat will be offline during these hours. This could be for many reasons, we endeavor to get your order to you as soon as we possibly can.
I just got a Pokemon from you via Surprise Trade called PokeGens.com
If you received a Pokemon via Wonder Trade with PokeGens.com, congratulations! This Pokemon is FULLY LEGAL and can be used in the game.
Any order you make WILL NOT contain a PokeGens.com watermark and will come with its original nickname. You can choose to have your own Trainer Name on your Pokemon for a small additional fee.
I’m concerned that I am going to be scammed
We get it, there are a lot of dishonest people over the internet. Some individuals will try and scam others for their personal gains which of course, is absolutely unacceptable. At PokeGens, we are upfront and honest about all of our practices, informing you what will happen
with your order every step of the way
With over 4000+ trades completed, you can be safe in the knowledge you’re in experienced hands.
What are your operating hours?
Monday-Sunday 2pm – 7pm United Kingdom (London Timezone)
Any orders after these hours, will be commenced the following day. I am human and need do need sleep! If you place an order after these hours, please return the following day.
How does this service work?
Once you have placed an order, please navigate to our Live Chat service between 2pm and 7pm UK time.
Why are your prices so cheap?
This service is unique, but that doesn’t mean it should cost an arm and a leg to purchase what we offer. No end of websites who do similar services charge almost 10x the price, for the exact same service. Why pay more for the same thing, and possibly worse customer service?
Can I get a refund/exchange?
We do offer refunds, however, they are limited to:– If there was an error with a trade– If we cannot fulfill your order for any reason
Once the trade has commenced, we will not offer a refund or exchange.
If for any reason you do not collect your order after 30 calendar days, PokeGens reserves the right to decline any form of refund. You still can get your order however, simply join the Live Chat during the above hours.
Can I get banned?
There is no 100% solid guarantee that you will not get banned. HOWEVER, I have done over 4000 trades to date, without a single issue. All the Pokemon you purchase are ran through legality checkers BEFORE they are traded.
You will not find any non-legal Pokemon from this site. Unobtainable Pokemon are not sold here, and we will NEVER offer unobtainable Pokemon i.e Shiny Locked Pokemon.
Are you affiliated with Nintendo or Gameshark?
No, not at all. We do not own any Trademarks, Copyrights or claim to own any of the content in relation to the Pokemon franchise. You are simply purchasing a digital service, where we trade Pokemon from ourselves to you. All Pokemon content trademarks and copyrights are owned by the respective parties, GameFreak and Nintendo.
You are agreeing to purchase a service, which is my time, to trade you your Pokemon into your game.
Are you affiliated with the PokeGen program?
We are not linked or affiliated with the program called ‘PokeGen’. PokeGens is not affiliated with any other source outside of PokeGens.